IoT, Cloud at the fore for building Smart Cities

October 20, 2016

IoT and Cloud are key components for building Smart Cities

IoT and Cloud are key components for building Smart Cities

Internet of Things (IoT) and Cloud are two key components to build Smart Cities and make things work, a la Cisco CEO Chuck Robbins. These two components are now indispensable targets for Cisco to deliver Smart Cities. It makes sense at a time when, from Copenhagen and London to New York City and San Diego, more and more cities are embracing IoT and Cloud data storage to make life simpler and easier for their residents — from the transportation sector to lighting, from smart buildings to parking, et al.

Cisco’s transition to IoT and Cloud, from making routers, network switches and various circuit boards, was announced loud and clear to the world when Robbins took over the reins from the long-serving John Chambers over two years back. However, when it comes to planning Smart Cities in India, the challenges are different. Transportation and lighting are important but healthcare and education are at the fore, which Robbins is aware of.

“It is absolutely amazing to see the technology helping students understand better and transforming healthcare in Indian villages. This is what drives Cisco. Technology today no longer just helps companies achieve monetary goals. Technology exists to solve the deeper problems,” Robbins told the press in Mumbai last week. Robbins announced the launch of Cisco’s manufacturing operations in Pune and, along with the Maharashtra government, promised to build Nagpur as a Smart City, even as the audience have witnessed in real-time the IoT intervention in healthcare and digital education in Fetri village in Nagpur.

“I travel all round the world but it is a true honour to partner with India, with Maharashtra. Look at those innocent faces. We realise that we are working for something special here than other parts of the world. I believe Smart Cities will help build a real India and investing in IoT is the key to achieving it,” Robbins pointed out. In layman terms, a Smart City will offer IoT devices such as connected sensors, lights and electricity meters, etc., which will help improve infrastructure, public utilities and services. It is also about providing city-wide network connectivity, smart and secure Wi-Fi hotspots and smart safety and surveillance solutions. For example, in Copenhagen, where over 40 per cent of the residents commute by bike each day, the city officials use sensors to monitor bike traffic in real time to improve bike routes.

Services that make a city “smart” are based on how and when information is procured and how it is leveraged. “Whether state and local governments want to reduce traffic congestion, optimise emergency response, reduce greenhouse gas emissions, make sanitation more effective or improve citizen services, the key lies in how quality information is collected, analysed and then used for actions and decision-making,” Swapnil Bhatnagar, Research Director, International Data Corporation (IDC) South Asia, told IANS.

At the forefront of delivering Smart Cities, the $49-billion Cisco reported global revenues of $12.6 billion for the quarter ending July 30, 2016. “We came to India in 1995. Currently, we have over 11,000 employees here. The country offers a huge talent pool of highly-qualified scientists, engineers and designers along with ease of doing business, geographic location, and proximity to suppliers and customers. The whole ecosystem is here to build Smart Cities,” Robbins noted. As the migration continues, tier II and tier III cities will need to become more organised and productive to tackle the growing population. Thus, an extensive IoT network is the critical infrastructure to collect real-time (or near-real-time) information from automated sensors which can then be leveraged for smart services.

“For example, optimised public bus systems will require IoT sensors on buses to continually update their location so routing and scheduling can be managed and digital signs can be updated and alerts sent to citizens waiting for buses. Thus, IoT is the most basic and critical piece in the Smart City jigsaw puzzle,” Bhatnagar added. When it comes to data, a secured, hackers-free experience is what enterprises need and connected smart cities will also need to safeguard data. In September, Cisco Systems joined hands with cloud computing major Salesforce to develop solutions that merge Cisco’s web-based video and audio technology and Salesforce’s cloud software for an efficient experience. Cisco has also showcased how patients can be connected with doctors conveniently and efficiently, regardless of distance, through highly-secure immersive visual experiences in India. “Technology can empower rural people in the country and we won’t let you down,” Robbins said.

The Internet of Office

October 3, 2016

Automated office

A digital rendering of an automated office lounge

Smartphones, smartwatches, smart glasses: we are surrounded by intelligent, data-driven technology aimed at optimizing every area of our lives.
Yet a gadget is just the beginning of this expansive, sometimes complex relationship. Its real potential lies in the network of relationships that emerge among these devices. Connected, smart devices and their attendant applications represent the next big leap in human-computer interaction: the intelligent workplace.

What is the intelligent workplace?
For a moment contemplate the role of your Smartphone in your average workday. It is your portable office — you can check email, edit documents, and monitor performance from anywhere. Beyond those basic functions, a host of applications have surfaced to meet certain professional needs. Smart devices enable you to crowdsource important information in real time, get directions to your next meeting straight from your smartwatch, or receive a notification that you’ve exceeded your budget limit for the ongoing month. In effect, the infrastructure of the smart office — smartphones, wearables, and applications — is already in place. All that’s missing is the foundation to bring it all together.

It is here that businesses have a unique advantage. Companies, like salesforce.com, have started creating products that span multiple devices and provide a platform for building custom apps that integrate existing products and services.
So what will the smart office look like? Let’s take a look at four key areas.

Collective intelligence
Imagine having access to your entire organization to answer a customer question or give feedback on a new marketing idea. While two heads are better than one, 100 heads working together can change the world. Connecting people across your company enhances accuracy and productivity. If a social media manager gets a question about her product’s API, she no longer has to fumble for a documentation page; instead, she can reach out to the product team (via Chatter, in some cases) for an answer within minutes. You can connect the right person, at the right time, no matter where you are.

Connected products
In the past, the first sign of trouble came when a product broke down; today, each component of a smart device can monitor its condition and alert technicians when service is required. Connected products can also offer unprecedented insight. Disneyland is replacing traditional tickets with MagicBands, smart bracelets that serve as a visitor’s ticket and payment method while also tracking her spending habits, movement, and wait times for rides. Using this data, park managers can control traffic and develop targeted marketing campaigns.

Connected environments
Devices like Philips’s hue light bulbs and Google’s Nest thermostat turn a smart office into an intelligent ecosystem. Office managers can crowdsource the optimal workplace temperature (imagine: no more fights about whether it’s too hot or too cold!) or notify a sales rep that his next appointment has arrived. Similarly, sales reps in the field can map nearby prospects and monitor recent activity on different accounts.

Business Intelligence
A smart workplace also helps make sense of broad swaths of data, presenting only the most pertinent and actionable insights to employees. When you open your business app on your mobile, you don’t see your entire calendar, just a list of the day’s events and tasks. When you research a prospect, you see her most recent activity rather than a flood of superfluous information. Your performance analytics are carefully curated and delivered to a dashboard at your phone. Instead of a burden, your data becomes a competitive edge.

As devices continue to connect us, we are becoming part of much more than an office. It’s time to start thinking strategically about how to bring your company and your workplace together for an unprecedented degree of sophistication and intelligence.